Why DVI Training Helps Service Advisors to Up Their Game
The Top Three declined jobs are
- Replace Engine/Cabin Air Filter
- Alignment
- Fluid Exchanges (Oil, Coolant, Brake Fluid etc.)
Service Advisors, on average, close less than 20% of recommended services in these three categories. Success starts with the number of customers who open and research the DVI results. Too often, that number is less than 45%.
Why put all the work in when less than half of your customers see the DVI results?
This DVI Process Training uses DVI metrics and the top 10 declined jobs to determine shop-specific opportunities to improve decline rates. The tool JobViewIQ tracks the above metrics and action items are documented to improve the DVI process. A monthly check-in with industry experts Brittany Schindler or Frank Scandura identifies progress.
Register for JobViewIQ-based DVI Process Training
The first step is to register for a shop-specific review to identify what training is best suited for your shops and what trainer matches your culture and shop operation.
If you are the DVI Process Owner/shop owner of your shop, please register your shop using the following link.
Explore the benefits of JobViewIQ guided training
If you have any questions or want our trainers to conduct the training specific to your business and DVI tool with no other business attending, please click here to send your request.
